SimpliSafe Doorbell Troubleshooting: How to Fix Common Issues
The SimpliSafe doorbell is designed to help you stay safe, even when you’re not at home. If someone approaches your front door and triggers your SimpliSafe motion sensors, the system will alert you through the app on your phone or tablet. You can also use the doorbell to alert visitors of your presence. With a few simple steps, you can set up your new SimpliSafe wireless doorbell in less than a minute. Once installed and paired with your security system, the doorbell will be ready to use almost instantly. But what if something goes wrong? The following troubleshooting guide will help you fix common issues that may arise when setting up or using the SimpliSafe wireless doorbell kit.
Confirm That the Doorbell is Installed and Working
The first step in troubleshooting any problem is to confirm that the issue is due to a faulty device, not a problem with your network's configuration. To do this, you’ll want to confirm that the doorbell is installed and working correctly. The easiest way to do this is to play a test sound from the app. To do this, open the app and select the Devices tab. Select the Doorbell tab, and then select the bell icon at the top of the screen. This will trigger a test sound that will be played through the doorbell. You should also be able to confirm that the bell is installed correctly by looking at the button on the outside of your door. The button should light up, and an indicator light should appear on the inside of your door.
Ensure the Doorbell is Synced With Your Security System
After you’ve confirmed that the doorbell is installed and working correctly, the next step is to ensure that it is synced with your security system. To do this, open the app and select the Devices tab. Select the Doorbell tab, and select Sync Now. This will trigger the app to attempt to sync your doorbell. If the app is unable to sync your doorbell, you’ll see a Sync Failed message and an explanation of why the sync failed. If the sync fails, you’ll want to attempt syncing the doorbell again.
Confirming Sync Status
If you’ve confirmed that the doorbell is installed correctly and synced with the security system, you’ll want to make sure that everything is in working order. If everything is working correctly, you should be able to see the doorbell’s status in your app. To do this, open the app and select the Devices tab. Select the Doorbell tab and you should be able to see Doorbell Status. You’ll want to look at the bell icon and the words next to it. If they are green, your doorbell is working correctly. If the icons are red, there is a problem with your doorbell. You’ll want to look at the message next to the icons to see what the problem is.
Contact with simplisafe doorbell troubleshooting
Make Sure Motion Sensors Are Working
Another common issue with the SimpliSafe wireless doorbell is that the motion sensors are not working correctly. If this is the case, you’ll want to check the sensors to make sure that they are installed correctly. If the sensors are installed correctly, you’ll want to make sure that you have a strong connection between the sensors and your security system. To do this, open the app and select the Devices tab. Select the Sensors tab, and you should see the name of the sensors listed on the screen. To check the connection between the sensors and your security system, tap on the name of the sensor. Then tap on the info icon in the upper-right corner. On this screen, you’ll want to look at the Signal Strength icon. You’re looking for a green icon, which indicates a strong connection. If the icon is red, there is a problem with the connection.
Install New Batteries in the Doorbell
If the above fixes do not work, you may need to install new batteries in the SimpliSafe wireless doorbell. The doorbell is powered by two AA batteries that should last for a few years. If the batteries start to run out, you should receive a warning from the doorbell. This warning comes in the form of a short beep, followed by a couple of short beeps. You should replace the batteries as soon as you hear this warning. If you don’t replace the batteries, the doorbell will eventually stop working. You’ll know the batteries are dead when you don’t receive any notifications through the app.
Check to be Sure All Devices are Up-to-date
If you’ve ensured that the doorbell is installed correctly and synced with the security system, and you are still facing issues, you may want to check to make sure that all of your devices are up-to-date. To do this, open the app and select the Devices tab. Select the Doorbell tab, and then tap on the bell icon in the upper-right corner. Select the gear icon in the upper-right corner of the screen. In the menu that pops up, select Device Settings. To check for updates, tap on Software Update. If there is an update available, you’ll see a message letting you know what version you are running and what version is available. Tap on Install Now, and the app will install the new software.
Troubleshooting for App Issues
If you’ve ensured that the doorbell is installed correctly, synced with the security system, and you’ve checked to make sure all of your devices are up-to-date and still having issues, you may want to troubleshoot the app. To do this, open the app and select the Devices tab. Select the Doorbell tab, and then select the gear icon in the upper-right corner. In the menu that pops up, select App Settings. To troubleshoot the app, you’ll want to check the Location Services, Device Connectivity, and Notifications sections. If something isn’t set up correctly here, you may be experiencing issues with your doorbell.
Troubleshooting for Network Issues
If the app issues and connection issues have been ruled out, you may want to troubleshoot potential network issues. To do this, you’ll want to confirm that your network is set up properly. To do this, open the app and select the Devices tab. Select the Doorbell tab. To troubleshoot your network, you’ll want to check the Wireless and Network sections. If something isn’t set up correctly in these sections, you may be experiencing issues with your doorbell.
Conclusion
The SimpliSafe wireless doorbell is designed to help you stay safe, even when you’re not at home. If someone approaches your front door and triggers your SimpliSafe motion sensors, the system will alert you through the app on your phone or tablet. You can also use the doorbell to alert visitors of your presence. To set up your new SimpliSafe wireless doorbell, you’ll first want to confirm that the doorbell is installed correctly and then sync it to your security system. Once the doorbell is synced, you can confirm that the sensors and doorbell are working correctly. If they aren’t, you’ll want to check to make sure that you have a strong connection between your devices and your network.
Related Article:
Comments
Post a Comment